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Q
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My friend tells me not to have my carpet cleaned because when she had them cleaned the carpets became dirty very quickly. |
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A
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Yes this can happen when a poor quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out.
A professional carpet cleaner will avoid this problem by prespraying your carpet first, then rinsing the prespray out, similar to a rinse cycle on a washing machine.
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Q
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How often should I clean my carpets? |
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A
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Your carpets should be professionally cleaned every 12 months. When cleaned and maintained correctly, the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause the damage. |
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Q
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How soon can I walk on my carpet after cleaning? |
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A
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Immediately, a professional carpet cleaner will clean the carpet fibres only. The backing, underlay or floorboards should not get wet. |
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Q
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What furniture would be expected to be moved when I have my carpets cleaned? |
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A
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We will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.
Furniture that we don't move: bookcases, fishtanks, waterbeds, china cabinets, computers and delicate or fragile items.
It is always best to remove items to an area that is not being cleaned before we arrive.
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Q
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What stains will be removed when I have my carpets cleaned? |
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A
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A spot is a substance that is adhered to the carpet fibre, but has not become set.
A stain is more advanced and may have become set.
A professional carpet cleaner will remove all spots (food, grease, mud, etc).
A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot. We carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and become permanent, stain removal can be successful.
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